Refund Policy

Digital Program Guarantee

Applicable from 18 May 2020 - Full 6 Months Money Back Guarantee
Try for 6 Months risk free. All EndTheProblem digital pre-recorded programs come with a full 6 month money back guarantee. All I ask is that you go through the program in the order given. It’s important not to shortcut the program or stop halfway.

My 6 month guarantee provides a realistic time frame to reduce the amount of pressure you put on yourself to align this new knowledge and achieve results. To qualify for the refund please go through the program from start to finish and implement your complete instructions for six months. 

If you've followed the program, reached out for support and haven’t realized improvement within this 6 month time frame, you may request a refund. To qualify for the refund, please send me your completed program worksheets within the seventh month (so I know you've followed my instructions and put in some effort.) 

If you prefer my 1/1 help to solve your problem instead of a refund just ask, as I am confident that I have the answers you need to restore a happy and satisfying sex life.

1/1 Consulting Programs

I have total confidence in my ability to solve your emotional and sexual challenges and am totally committed to doing so. You are no longer alone in this process, I've got your back moving forward from here.

a) Fees; Payment. By purchasing a 1/1 consulting program, you agreed to pay Jacqui Olliver from EndTheProblem the applicable fee. Applicable fees are payable starting from the day your consulting program is established and in advance of using such services. Jacqui Olliver and or EndTheProblem reserve the right to change the payment terms and fees without prior notification.

b) Late Cancellation Fee – Jacqui Olliver from EndTheProblem understands that under extenuating circumstances you may have to cancel a session. Please do so within 24 hours or you may incur (at Jacqui Olliver’s discretion) a $100 late cancellation fee which must be paid prior to another session time being booked. Your session commences from the scheduled start time. If you arrive late for your session without prior notification, you may forfeit the segment of the session missed. The remaining allocated time will be available to conduct your session. 

c) Refund Policy. Refunds are not available for consulting programs and 1/1 consulting sessions either used or unused. Ongoing phone, Skype or email support may be offered at no additional charge at Jacqui Olliver or End the Problem's discretion to help you achieve your goals. 

d) Support. All support will be provided in accordance with EndTheProblem standard services practices, procedures, and policies.

e) Unused Consultation Sessions. Unused consultation sessions will expire 3 years from the date of program purchase. Unused sessions may be gifted to another person but must still be used within 3 years from the date the program was initially purchased.

f) Intellectual Property. All session and support material remain the intellectual property of Jacqui Olliver. Sharing or forwarding any of Jacqui Olliver and or EndTheProblem programme reports, summaries and/or email support documents by digital means, print or otherwise is expressly prohibited. If you know of anyone encountering similar problems – emotional, sexual or relationship problems please refer them directly to Jacqui Olliver from EndTheProblem so Jacqui Olliver can ensure their problem is addressed correctly.

Any Questions?

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